It was great to escape from Yong and my managers!
It was incredible to escape from this "hustle bustle" place!
It was reluctant to leave my magazines and friends behind!
24.01.08 was the day!
I helped out "fiction", "literature", "gardening", "medical/health", "knitting/needlecraft" sections to do ERPL return before I left [See, how pro am I, I'm the first person who managed to do lots of return within a day even though I'm in charge in magazine =)]
ERPL return means return the "couldn't sold out" 's books to the publishers, so that we can add in the new coming books to the shelves. We based on the lists that given by the publisher to do the return.
The last 2 hours I was in charge in Info Counter. I met a fussy customer. He is an Indian. He wanna search for a book called "Not without My Daughter". I checked the TLU system and the result came out that this book is unavailable in whole Malaysia.
So, I told the customer and asked him politely whether he wanna make a special order [we call it SPO].
Guess what he asked me?
"I wanna know when will that book arrive in M'sia", he said.
I answered, "Sir, we don't know when will that book arrives, but we can make special order for you which is guaranteed you can have that book within 4-6weeks."
"What 4-6weeks? It takes such long time??" he murmured.
Few minutes later, he asked me make special order for him. Cause I am not good in that, I paged for Sue Ann to help me serve that customer. Of course, for shipping fee, we have to add in extra RM5 as the transportation fee.
"Sir, in order to make SPO, we need your name, ic num, address and also deposit for RM30, shipping fee for RM5", Sue Ann told him.
"Rm5?? Ok, I want your manager's contact num and also email address. Also, I wanna ask your manager whether the RM5 in under Borders' policy, or Penang bookstore's policy or Malaysia bookstore's policy" he argued.
Not to procastinate our time, I asked Sue Ann to page for manager and let our "lovable" manager settled that bossy customer!!
-------------------------- Case Closed ---------------------------
I said Cheerio to my friends after 6pm and went back to my locker. Sophia [my best partner in magazine's department ], Ferida [best Supervisor in borders] and Kah Hwa [a newbie] were there too. We chatted a while.
Then, suddenly Yong [mean-est supervisor] appeared.
He wished me lucks and asked me to treat him??
"What? Yong, you should treat me since you are my supervisor", I said.
"Have you done the ERPL return?" he asked me.
"Yup, I did, I left em inside the sort room", I answered proudly and loudly. ^^
"Oh I see, so it's you who left em inside the cartons messily in the sort room?" he asked me back?
"Oops, I thought you say no need to arrange one, just put inside the cartons will do?" I asked im back non-mercifully?
"No, no, you have to arrange it nicely? So how now??" he looked at me with his cunning smile.
"Fine, I will arrange everything before I go home" I said softly and went to the sort room immediately.
Luckily, Kah Hwa helped me out, I did the cartons while she arranged the books to the new cartons. Within 15 minutes, we had done out tasks and so I went for haircut in Hair Icon.
I am thankful to :
-Ferida (teaches me lots of basic things in Borders such as how to find books in the shelves, how to be a cashier in register etc. Thanks)
-Sophia (teaches me to handle magazines stuff and the best partner ever when shelving hundred copies of magazines. Thanks)
-Mardiya (back up for me in Info Counter, fooling together, I like to ask her "Are you Insane? Are you bleeding? You need me to page for Yong for pad?". . . I helped her to do recovery in Kid sections and also shelving. . .In return, she treated me Mcd and now she is still owing me a Frapuccino ^^ Thanks!)
-Sue Ann (back up for me in Info Counter and also I helped her to shelve her Science Fiction and Mystery sections' novels in return ^^)
-Kah Hwa (although you're new, you helped me out in the last day of mine. Thanks)
-Chun You (thanks for accompanying me to work in Borders)
-Others (Amos, Nat etc)
p/s: YONG, you're really mean, even it's my last day, you still asked me to stay back to arrange the return books, anyway, I wanna say Thank You to you and also Hate You in the same time. Thankful for all the teaching, Hatred for scolding and lecturing me badly as if you're the pro!!
-------------------------- Bye Borders ---------------------------













